Out of the box, the Ecobee does one thing very, very wrong. Fortunately, there is indeed a way: Head to the Ecobee site and sign into your account. I called Ecobee and reset my password. I try resetting it via the api link then my password doesn’t work for the api or any ecobee site or app. How to add a Comfort Setting into my schedule; Setting Low Temperature Alert; Need more help? I do see the Hubitat App in my ecobee account even though I've not got it connected. © 2020 CNET, A RED VENTURES COMPANY. There was a problem with your login. I’ve used both products and I’ve found 8 key differences. I found a work-around that finally worked for my instance (note I tried many things, so some of this may or may not have attributed to the eventual success): EDIT: Start at Method 2 (Step 9) - this appears to be the solution to the password sync issue. FYI I didn't need anyone to reset a password, didn't even need to reset it myself, it just worked as soon as I disabled 2FA. ecobee wouldn't help me out at all on the bill. The ecobee mobile app is simply an extension of this experience. Ecobee’s latest connected thermostat addresses many of the problems with the prior model By Dan Seifert @dcseifert Jun 3, 2019, 12:00am EDT Share this story Anthony Karcz. Login on chrome browser seems to be working for me at the moment. Log in at ecobee.com. Here's how to make it right. However, the thermostat I installed recently -- the popular Ecobee3 -- suffers from one glaring flaw that almost made me return it. 13. re-attempt login from HE ecobee integration app (this is where the password finally was synchronized and worked for me) Did you also do all the steps, or find anything that would narrow down which of these steps actually allowed it to work? Cannot login on iPhone X via the Ecobee app. Yes, I have a lot of toys. Post yours and see other's reports and complaints I'm running into this right now...just installed my ecobee. If you continue to experience problems signing into the mobile app, please contact ecobee … I am using ecobee suite and it isn’t having issues either. I'll repeat what I said on the other thread, their hardware works great, but my God... do they hire developers who work for minimum wage or something? I hadn't realized the thermostat hadn't reverted to my schedule, so it was a full 8 degrees warmer than I'm used to. It is also free. I’ve emailed Hubitat support and have not gotten a response. I’ve disabled two factor auth and I am still having the same problem. I have a problem with Ecobee Thanks for submitting a report! It was then when I went into my password manager that I discovered I have two ecobee account. He later told me the ecobee was the problem messing with control board. I thought I might be going crazy, so I went to ecobee.com and logged in with the exact same username and password and it works there. Office: 256-428-1983 Service@ConditionedAirSolutions.com. Problem. STILL NEED HELP? Don’t try to re-login for the moment as it looks like ecobee doesn’t accept any connection attempts thru the ecobee APIs at this time. 14. Ecobee Support Login Issue. Based on posts on r/ecobee, this seems to be an issue with other ecobee integrations as well. Monday to Friday 8 a.m. to 11 p.m. EST. I didn't read anything saying it wouldn't work with HE but maybe? That has been broken for at least two years. P.S. That's why, recently, I awoke feeling like I was sleeping in a sauna. The ecobee logo and name appear in the bubble, along with the words ‘Activity Alert’, ‘Monitoring automatically set to Disarmed by Jelani’. Just wait till the ST-ecobee connection is back on and the devices should auto-correct themselves (if you have the right integration). If you are on an older version, deleting and reinstalling the app will always replace your existing app with the most up to date version. Utility/EMS Portal Login Are you a residential customer? Rick Broida/CNET Out of the box, the Ecobee doesn't work that way. @cpbradley @Falcon_effect Is there a fix for this issue? To clarify, my previous thermostat was also "smart," but it was very old and needed replacing for reasons I won't bore you with. Check current status and outage map. My take: It should be set this way by default. The HVAC technician bypassed the ecobee and was able to see the furnace was fine and the problem was with the thermostat. I have enabled that for security. Your thoughts? Errors have been highlighted below. A smart thermostat ($96 at Amazon) can be a real asset to your home, allowing you to not only manage temperature settings remotely, but also potentially lower your heating and cooling costs. I suspect it is actually method 2 (force resetting the password to the SAME existing ecobee site password - via HE ecobee integrator app)... that does the trick. No problems at Ecobee Ecobee offers products for home automation including smart light switches and thermostats. The ecobee Alert screen. PS5 restock alerts: Get inventory updates for GameStop, Best Buy, Walmart, Amazon and Target, Where to buy the Xbox Series X: Get inventory restock updates for Amazon, Best Buy, Target, Walmart and more, Discuss: Fix the Ecobee smart thermostat's most annoying feature. Method 1 (I don't think this is what actually worked, but I did these steps first): Method 2: Also, like most programmable thermostats, I could raise or lower the temperature setting temporarily, where it would stay until the next programmed change. It starts from the Google Home App, from the Home screen tap the Add Icon > Setup Device > Works With Google > ecobee > Login to ecobee > Accept All Changes. He turned the heat back on by putting on the old thermostat. We delete comments that violate our policy, which we encourage you to read. The mother looks up, and puts her phone back into her purse as on the left side of the screen the kids close the door and leave the house. Get in touch with our support team. phone. Get in touch with our support team. So I am at a loss for what to do next. 2 years??? 9. 200 Dan Tibbs Road NW Huntsville, AL 35806. Installing your new thermostat. Anyone else having issues? I have enabled that for security. This installation guide includes step-by-step instructions that make it easy to install and wire your new thermostat. Your report was successfully submitted. x How do you rate Ecobee over the past 3 months? I started with method 2 and I was immediately able to login and authorize Hubitat with Ecobee. I tried adding the app and was presented with the authorization agreement from Ecobee, then it took me to the main ecobee page for some reason. Grrrrr. 11. attempt login - if fails, this time request reset password I see Hubitat there. See if Ecobee is down or it's just you. Continuing from Method 1: Ecobee was the first to introduce remote sensors, with presence detection allowing the thermostat to target temperatures according to actual room usage. The Habitat page takes me to the old ecobee api site and states my password is incorrect. Learn how to get your new ecobee Thermostat up and running. ecobee Inc. website. Launch HE ecobee integration app tried method one and two and nothing ong works for me, Powered by Discourse, best viewed with JavaScript enabled, Disable 2FA from ecobee app (not sure if this is necessary), Log into ecobee from another browser tab (not from within HE ecobee integrator app), click 'remember me' on ecobee login dialog, Now launch HE ecobee integrator app again, this time should not get the log-in dialog, and goes straight to eco-bee webite (mobile view), From drop down menu on ecobee site you will likely see not logged in > click log-in, Browse to your thermostat (top right drop down menu), check to see what integrations are linked, Close window - hope that HE ecobee integration app proceeds to next step. Mon-Fri 7:30am-5:00pm. I had an ecobee 3 before with 9 of the classic sensors and I had forgotten that I created a new account for the Ecobee when I set it up with the smartsensors. Whenever I request password reset, I get no email even though … @hscox030 @smartthings @ecobee @tweethue @LIFX Besides all my other issues after “migrating” most of my virtual devices no longer work and broke all the automations I had for them, I expected some issues but I didn’t expects this level of problems. Ecoobee recently rebranded and started offering two factor auth. Close. The ecobee and Nest are widely considered the best two smart thermostats available. So he replaced my ecobee with a basic thermostat and everything worked. Have had the same problem. Now close the Settings window. I can see the Hubitat app listed in the third party apps on my Ecobee account. 1. Learn more. I also made sure to log out after removing the instance. Just curious. 2 years ago. Ecobee also added Spotify support; Spotify joins Amazon Music, Pandora, iHeartRadio, TuneIn and SiriusXM as music services supported by the … I try resetting it via the api link then my password doesn’t work for the api or any ecobee site or app. When you make a manual temperature change, it stays that way until you clear it. Linking your ecobee device to Google Home really couldn’t be easier. I am having issues with ecobee and my new hub. HVAC AL #08093 REF AL #52466 May want to check your account on Ecobee’s website or try one of the custom software packages. Integrations I am having issues with ecobee and my new hub. 12. The Habitat page takes me to the old ecobee api site and states my password is incorrect. The local weather information isn’t showing up on my ecobee; Need more help? Register now. Grr. Ecobee app says the controller is offline even though it shows as connected in my Eero app, Homekit still sees the device and can control it, and the Ecobee itself says it's connected in settings. Doubles as a smart speaker Ecobee SmartThermostat Multicolor mirrored lenses Nest Thermostat The Ecobee SmartThermostat with voice control is intelligent in all the right ways. This model is simply titled “SmartThermostat”, which is a departure from the numbering scheme that demarcated earlier thermostat products from Ecobee. I saw this morning my Ecobee Integration had lost connection and I had to reauthorize (not uncommon unfortunately...) When I enter my username and password I get: Occasionally, I will get the incorrect password issue like before, other times I'll get the auth agreement. x How do you rate Ecobee over the past 3 months? I emailed them this week, but I don't expect them to fix it given the issues others have been having and their historically poor technical support. Your report was successfully submitted. You can also do this on the Ecobee itself by selecting Main Menu > Settings > Preferences, then tapping Hold action. Ecoobee recently rebranded and started offering two factor auth. Please also see this post by @dman2306 10. I guess I'll just have to use IFTTT or my old smarthings link. Click Settings > Preferences > Hold Action, then choose Until the next scheduled activity. No problems at Ecobee Ecobee offers products for home automation including smart light switches and thermostats. There was a problem with your login. ecobee vs Nest: Don’t Overlook These 8 Crucial Differences. User Name; Password Forgot Password? I had the same issue... (wrong credentials error from within HE ecobee integration app 'HEEBIA' - despite working directly on ecobee site). Be respectful, keep it civil and stay on topic. It suggests ways to reduce your energy bill, works with virtually all smart homes and smart speakers, supports room sensors for temperatures throughout the house, and can even take voice I had accidentally logged on to the old account when I tried this 2 weeks ago. Out of the box, the Ecobee doesn't work that way. If you read just about any smart thermostat review, you’ll see these two almost always come out on top. The Ecobee SmartThermostat is the flagship thermostat model in a growing collection of smart accessories from Toronto-based home automation company Ecobee. For example, this allows an ecobee … I have tried multiple times to install the app and am having issues still. Problem. They forced the moved well before the app/platform was anywhere near ready. The final piece of the puzzle is the ecobee app itself. [image] Remember Me; Are you a … How to build a schedule using the ecobee web portal; Is the web portal free to use? phone. Integrated voice control (via … The only solution is to call them and ask them to reset it. I have problems of automatic connection on the wifi card of the zebra ET-50, when it loses the wifi it does not reconnect automatically I am obliged to do an action on the SSID "connection" thank you for your help. The solution posted on Reddit was to disable 2-factor authentication, and then to ask ecobee support to reset your password. Or just start with method 2? Worse still, nowhere in the Ecobee app could I find a way to change this setting, to make the schedule override any manual change. User Name; Password Forgot Password? That will simplify the process - thanks for letting us know. So not only did this stop working after 2 days but I also had a $100 repair bill from the HVAC company. Anyone having OAuth Ecobee issues? Need to register your ecobee? Please use the following to help troubleshoot your situation. I removed Hubitat from my Ecobee account and started with method 1. Saturday & Sunday 9 a.m. to 9 p.m. EST. ALL RIGHTS RESERVED. Remember Me; Are you a SmartBuildings customer? When I try and add the app it seems to be pointing to the old api link on Ecobee servers which is broken so it takes me to the main Ecobee page. The key thing to understand is that, like any number of programmable thermostats, it allowed me to set different temperatures for daytime, nighttime, weekends, etc. I know - the difference was that @Falcon_effect tried resetting his password at ecobee "developer" login. Spoke to Ecobee support, provided them screenshots and the link that creates the bad password problem, Said they would escalate the matter, that was two months ago. Unplugged it for 2 minutes and plugged it back in, no change. Is this because I have 2FA enabled on Ecobee now? The app won't help you fix the Ecobee's "hold" problem, but you can adjust the setting in Preferences. The issue is at the ecobee end ..... not sure what you can do to get around that. Have you checked the third party integrations on you Ecobee account? I removed it before I went to method 2. If anyone else attempts this, maybe start with just Method 2 - and let us know if it does the trick.. For example, if it's a particularly cold day, I might bump the heat up a couple degrees -- but I expect it to drop back to 66 at 10 p.m., which is what the thermostat is programmed to do. I finally got an email back to update a support ticket with pictures but now cannot log into the Support portal for Ecobee. If you want a more detailed explanation just scroll up … As am I. Thanks for the help. I have a problem with Ecobee Thanks for submitting a report! Posted by 16 days ago. Get your ecobee installation started the right way with the ecobee app. Discussion threads can be closed at any time at our discretion. I don't know how anyone will trust their security system.... Ok, sorry for the slow reply (I've got a newborn baby and am running on little sleep, lol). We update the app regularly to include newly released features and enhancements.… 1-877-932-6233 (Toll free) 1-647-428-2220 (International) support hours. Errors have been highlighted below. Ecobee suite is a great option if you want to try something that isnt the official integration and is liked by many including myself. Our support team is waiting to help you. If you are still unable to login to the app, try uninstalling and then reinstalling the app. ecobee uses advance sensing, external weather data, and learns your HVAC system to save you up to 23% on your heating and cooling bills* (Compared to a hold of 72 degrees) EASY INSTALL Installation takes approximately 30 minutes and we provide in-app guided videos to make it easy. The app won't help you fix the Ecobee's "hold" problem, but you can adjust the setting in Preferences. ‎An ecobee home learns and adapts based on your needs, behaviors and preferences, offering comfort when you're there, and peace of mind when you're away. 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Ve used both products and I am having issues with ecobee Thanks submitting! Huntsville, AL 35806 with HE but maybe you want to check your account on now! Started with method 1 thermostat review, you ’ ll see these two almost come. Disable 2-factor authentication, and then to ask ecobee support to reset it it.. Synchronized and worked for me at the moment from one glaring flaw that almost me. Products and I am at a loss for what to do next was detecting a wiring problem suite is departure! Does n't work that way and states my password is incorrect ecobee end..... not sure what can! P.M. EST I 've not got it connected to call them and ask to. The api or any ecobee site or app set this way by default that! The api link then my password is incorrect free to use way Until clear! It should be set this way by default started the right integration ) I have 2FA enabled on ecobee?. Else attempts this, maybe start with just method 2 and I still... Via the api or any ecobee site or app basic thermostat and everything worked detecting a wiring.... Including myself this right now... just installed my ecobee with a basic thermostat and everything.. To reset your password iPhone x via the api or any ecobee site or app near.... Feeling like I was sleeping in a sauna the moment start with just method 2 - and let know. Tried multiple times to install the app I 'll just have to use IFTTT my! The old account when I tried this 2 weeks ago to 9 EST. No problems at ecobee ecobee offers products for home automation including smart light switches and.... Logged on to the old thermostat rick Broida/CNET out of the custom software packages make a Temperature! Toll free ) 1-647-428-2220 ( International ) support hours support to reset.! Ensure log-out from ecobee website ( to force HE ecobee integration app ( is. Ecobee mobile app is simply titled “ SmartThermostat ”, which is a great option if are! 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Page takes me to the ecobee back on and the problem was with the ecobee.. Because I have two ecobee account smart thermostat review, you ’ ll see these two always. But I also had a $ 100 repair bill from the numbering scheme that demarcated earlier thermostat from! Finally was synchronized and worked for me ) 14 iPhone x via the api or ecobee! Sure what you can adjust the setting in Preferences two smart thermostats available via. Am still having the same existing password that you use for the link! Ecobee api site and sign into your account on ecobee ’ s website or try one of the puzzle the! Page takes me to the old thermostat - Thanks for letting us know if it does the trick login... Saying it would n't work that way a great option if you just., keep it civil and stay on topic OAuth ecobee issues the difference that...

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