), Implements CM discipline for the entire life cycle of systems from initial requirements/capabilities baselines to system end-of-life, Regulates the change process so that only approved and validated changes are incorporated into product documents and related software, licenses, media, and other IT assets, Tracks all problems and changes in product documents/software and reports changes, controls standard operating procedures and current configurations, Uses or recommends automated CM tools to implement CM policies and procedures, A minimum of five years of relevant experience with configuration management (CM) of computer networks or information systems, Bachelors and five (5) years or more experience, An Associate’s or Bachelor’s Degree from an accredited institute in an area applicable to this position (e.g., information technology, information systems, computer science, computer engineering), Familiarity and/or proficiency using CM tools, Experience operating, installing, or maintaining Department of Defense Intelligence Information System (DODIIS) enterprise services, Joint Worldwide Intelligence Communications System (JWICS), or other interagency/cross-organizational enterprise capabilities, Experience operating, installing, or maintaining information technology (IT) equipment and networks for Department of Defense (DoD) or Intelligence Community (IC) customers, Able to work and interact with others in a structured / team environment, Accuracy and attention to detail, must have organizational skills, Independent problem solver with troubleshooting, decision making and analytical skills, Auto-discovery of CIs and populating the database (Required: BMC Discovery), Oversee the deployment and management of a CMDB (Required: BMC Atrium), Ensuring data accuracy and normalization of data, Coordinating with other process and functional areas: Change Management, Asset Management, Service Desk, etc, Ensuring information is protected, backed-up, and performing, Windows System Administration Skills (Windows Server 2008 R2/2012), DB Administration (desired: Microsoft SQL, MySQL, or Informix), Deployment & Configuration Automation (desired:Cobbler, Blade Logic, or Puppet), Regular reporting to stakeholders and senior management, Ensure that software products are reviewed, approved, and baselined at appropriate, Ensures that the proper documentation is available to deploy and maintain each version of a software product, Responsible for overall data integrity of tool set data within helpdesk ticket tracking system and software inventory, Responsible for the integrity of System Change Request (SCR) system for new s/w requirements, modified or defects contained in software configuration management system, Serve as a task leader on one or more task, Handle the project‘s documentation. ), Advanced Excel knowledge (Macros, advanced editing skills, etc. ITIL Change Management is an important process in the ITIL Service Transition stage of the ITIL service lifecycle and service asset and configuration management is part of the change management process. Implement CM discipline for the entire life cycle of systems from initial requirements/capabilities baselines to system end-of-life. Support audits to verify that requirements of all baselines have been met, Supports quality assurance process audits, and manages staff of configuration specialists for a new software development application, Creating or updating client-specific configuration packages based on requests from Implementation Engineers, Technical Support Engineers and other Verifone personnel, Managing the configuration repository to ensure appropriate revision control and metadata are captured for each client-specific configuration package stored therein, Interacting with deployment facility systems to define/update build scripts and package definitions, Targeted testing of configuration packages to ensure requested changes are met without regression, Analyzes configuration artifacts and metadata to harvest common patterns and identify areas for product improvement or process efficiency, Maintain knowledge regarding existing and new functionality in offerings such as Form Agent, XPI, Secure Commerce Architecture, VHQ, and other solution offerings, Work with the Configuration Manager team members and management to ensure requests are served in a timely manner, Bachelor’s Degree in Management Information Systems, Computer Science, or related field OR at least 2 years of experience in a software development, technical services, or related role, Knowledge of software configuration management tools and process are preferred, Payments industry experience is highly preferred, Ability to interface with technical resource personnel in a professional manner, Ability to analyze and resolve moderately complex technical problems, Demonstrate understanding of customer environment, payment industry and Verifone products and solutions, Ability to manage time effectively and respond to shifting priorities gracefully, Serve as the focal point and principle advisor for day-to-day configuration management (CM) questions, Schedule and prepare briefing materials; prepare meeting minutes and facilitate the Configuration Review Board (CRB), Develop and publish the site’s configuration management plan, Maintain the current as-built configuration (software versions, hardware, rack elevations) using the approved CM status accounting tool, Establish and maintain strict control of Master Media and the Documentation Library, Receive, inventory, track and store software media, Issue software media and documentation to personnel as required, Notify personnel of enterprise change notices and enterprise change requests and track each to completion, Coordinate with and assist users with preparing and submitting enterprise change requests, Develop and conduct initial and annual configuration management training within the organization, Host configuration meetings and assist/support activities to include: site surveys, installation activities, CM staff assistance visits (SAV), CM audits, physical inventories, and inspector general operational readiness inspections as requested, Perform and document semi-annual configuration management audits, Coordinate, schedule and track system upgrades, Post updates to local operating procedures, Maintain, file, purge, and dispose of office records/files, Locate missing or incorrect fielded items, Record and file information on specific cases, current project, and/or studies, Interface with personnel to coordinate meetings, maintain logs, records and files, provide end-user support, and perform general administrative duties, Responsible for preparing and/or maintaining systems, programming and operations documentation, procedures and methods, including user reference manuals, 5+ years of experience in configuration management, Must possess good written and oral communication skills, be customer service oriented, and possess project management skills, Demonstrate an ability to methodically and proactively analyze problems and identify solutions, Bachelor's Degree in Engineering, Computer Science or a related technical field, Provide Air Force Modeling and Simulation Training Toolkit (AFMSTT) accountability via physical configuration storage and accountability of software and systems, Troubleshoot voice and data circuits and provide solutions or acceptable work-arounds for those circuits, Manage all shipments to and from the KASC and receive unclassified equipment at JBPHH, Manage receipt of classified materiel movement and classified materiel accountability, Coordinate inspections and maintenance of on-loan and program-owned equipment, Establish procedures and implement physical security aspects and control of room access, Perform as an Air Warfare Simulation (AWSIM) gamer for designated PACOM exercises, Provide technical support for Video Teleconferencing (VTC) for KASC Staff and Senior Controllers for exercise setup, support of simulation battle-rhythm, and exercise execution, Bachelors and five (5) years or more experience; Masters and three (3) years or more experience; PhD and 0 years related experience, Minimum bachelor’s degree in business, information technology, or information management, or five years of comparable work experience, Candidate must be thorough with excellent communication, teamwork, leadership, and conflict management skills, Up to five or more years of configuration management experience, Prefer candidates who have experience in the IC, Evaluate and pick the most cost-effective configuration management solution for the program, Establish and maintain configuration and data management policies and procedures to ensure a standard and efficient approach to the application of configuration and data management requirements, Manage the development and maintenance of configuration management tools to support configuration identification, control, reporting and deliverables to clients, Thoroughly understand software configuration management concepts, goals, benefits and standard strategies to achieve those goals, Understand clients’ software development lifecycle to ensure the integrity, reliability and reproducibility of developing products from conception to release, Build a liaison with quality teams on improving test coverage of deliverables and staging releases for tests, Coordinate with Developers and Engineers on matters related to code check-ins, change tracking, build failures and communicating results of analysis, 5+ years of configuration management experience for enterprise software deliverables, Exposure to a wide range of configuration management tools (e.g. Eligible resumes for Configuration Management Analyst mention job assets like computer proficiency, technical skills, business acumen, good knowledge of organization Write An Employee Evaluation needs, teamwork, critical thinking, and time management. 2,031 Service Asset Configuration Management Manager jobs available on Indeed.com. ). 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